21st Oct 2018Comments are off for this post.

Gym Class Booking Experience Design: A How Not To Guide

12 tips to consider when designing an online gym class booking experience. A personal story of bad UX and frustration trying to sign up for gym classes.

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27th Jul 2012Comments are off for this post.

DPD Poor Customer Experience (CX)

An overview of the frustrations I had with delivery of goods by DPD couriers and the poor customer service experience that accompanied it.

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27th Jul 2012Comments are off for this post.

O2 Poor Customer Experience (CX)

An overview of the frustrations I had dealing with O2 Broadband and the poor business logic and customer experience that accompanied it.

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