I help businesses better understand their customers and in turn develop more insightful, relevant and successful user experiences. Below is the list of the services I offer that enable me to do this.
User Experience (UX) Audits
By auditing the UX of your current digital products and services I can help your business understand where improvements can be made.
Prototyping concepts early in the design process minimises design flaws, allows users to provide valuable feedback and saves overall development time. I can help you bring your product to life using a variety of prototyping methods.
Wireframes help provide structural and functional guides for a product team to use when developing other project deliverables such as prototypes and UI design.
Information Architecture (IA)
I can help you better structure your content to ensure your digital product or service has an easily navigable, searchable and frictionless user experience.
By helping you identify key user needs/tasks and designing journeys through the user experience which support these, I can make your digital products more relevant, rewarding and usable for your customers.
I can help you develop personas for key user groups so that you can better understand the behaviours and needs of your target audience. This results in a more relevant and successful digital product.
I can help you develop a robust content strategy to ensure your business has the right internal resources and processes to deliver engaging and relevant content for your users.