User experience (UX/IA) blog

An overview of the frustrations we had dealing with O2 Broadband and the poor business logic and customer experience that accompanied it.

An overview of the frustrations we had with delivery of goods by DPD couriers and the poor customer service experience that accompanied it.

A short story about what to look out for when hiring freelance UX resources.

We prepared and conducted a presentation for the UX team at Candi about how to create functional prototypes and work them in as part of the UX workflow and documentation.

We've started using the new iPad, Paper and the Alupen to digitise our UX design sketching process.

We used Twitter Bootstrap to build a functional HTML prototype for a responsive e-commerce checkout.

We used jQuery Mobile to build a basic web app prototype for a tablet-based user experience.

We gave a presentation to a small group of students at London College of Communication to give them some insight into what it is like working within UX Design.

The guys over at UXPin are in the process of developing an app that digitises your paper sketches and turns them into editable on screen wireframes/prototypes.

We will be delivering a short presentation about what it is like to work in the fields of User Experience and Information Architecture to the students of LCC on Thursday 24 November 2011.