Posts tagged: User journey

BT Project June microsite

April 29th, 2008

Overview

As part of the BT Project June campaign, BTs PR agency wanted to launch a supporting competition newspaper feature in Metro, London Lite etc. to drive traffic to the PR microsite.

BT PR Microsite

Deliverables

  • User journeys
  • Wireframes

Client Goals

To promote BTs new calling plan offers and to receive competition entries and promote BTs PR tour ‘Join us on the sofa’.

BT Home Phone Services

April 29th, 2008

Overview

BT Project June was an interim project that preceded the BT Voice redesign. The existing website for Home Phone Services needed to be updated to reflect BT’s latest calling plans and special offers. The scope of work for Planning and IA was to review the existing site messaging, information hierarchy and user journeys with the intention of creating an interim solution to integrate with BT’s above the line media activity.

BT Home Phone

Deliverables

  • Customer journeys
  • Hierarchical sitemap
  • Content architecture
  • Page description diagrams
  • Wireframes

Client goals

To clearly represent BT’s latest calling plans and special offers and integrate with their above the line media activity. Customer retention and sign-up to a calling plan contract.

Challenges overcome

Very tight deadlines, limited IA budget and a wealth of information to decipher in a short space of time.