User experience design consultancy

We are a UK-based consultancy specialising in User experience design, Information architecture, Mobile & Responsive web design services. We work directly with clients all over the UK and Europe & also on a freelance & strategic partner basis for other London-based digital agencies.

User experience (UX/IA) blog

O2 poor customer experience

O2 logo

An overview of the frustrations we had dealing with O2 Broadband and the poor business logic and customer experience that accompanied it.

DPD poor customer experience

DPD couriers logo

An overview of the frustrations we had with delivery of goods by DPD couriers and the poor customer service experience that accompanied it.

The UX lottery

lottery

A short story about what to look out for when hiring freelance UX resources.

Prototyping for UX presentation

prototyping-ux-presentation

We prepared and conducted a presentation for the UX team at Candi about how to create functional prototypes and work them in as part of the UX workflow and documentation.

Services

Information architecture (IA)

Information architecture

Organising information into coherent and easily understandable groups makes your website easier to use and more successful.

Responsive web design

Web development

Responsive web design is an approach to the design and development of context-sensitive websites and apps that respond to the needs and technology of the user.

Client testimonials

  • Ben came on to two big projects for the agency and became a real asset to both myself as a PM on those projects, but also to the IA team with whom he worked very closely with. Ben is knowledgable and really added value to the work we delivered.
    Katrina Pallant, Senior Project Manager, Candi London
  • Ben came to work with us on a large exciting project which unfortunately was scaled down shortly after he arrived. He took this with good grace, and bravely took on all the projects we threw at him - from prototyping a responsive checkout design, to wireframing a complex eCRM project, via travelling to Liverpool to carry out usability testing, and running an internal UX prototyping training session. Ben's real skill lies in applying a designer's creativity and obsessive attention to detail onto a solid coding background, producing beautiful and usable prototypes as quickly as he can create wireframes in graffle. He is also a pleasure to work with and I would definitely hire him again.
    Liz McMahon, Head of User Experience, Candi London
  • Ben Ellis did a phenomenal job on our website for MPD Voice. He is extraordinarily perceptive, fast, sophisticated and great fun to work with. I can't possibly recommend him highly enough.
    Ann Marie Jahn , Director of Communications, MPD Voice